Terms & Conditions

Hardware requirements
Our software requires a windows computer, at least 32MB RAM, 90MB hard disk space, 1024 x 768 monitor, Windows 2000 or later, including Windows 10.

Licensing policy
Data Developments (UK) Ltd products are licensed to individual churches or charities. The software may be used on as many computers as necessary as long as the software is only used for that one individual church or charity. Additional licences may be purchased at a discount. For circuits, team ministries, or Charities based at a number of different locations please call (01902) 714030 for details. To order an additional licence please click here.

Pricing policy
The price shown on the ‘Products’ page is the price that will be charged to UK customers for the single licence version of that program. All prices shown are inclusive of VAT unless specifically stated otherwise. Data Developments (UK) Ltd reserves the right to change prices without prior notice. For overseas customers please contact us on 01902 714030.

Complaints procedure
Data Developments (UK) Ltd strives to ensure that all customers are completely satisfied with the products and/or services that they receive. All complaints are investigated by either Stephen Ibbs or Alan Redmond, the founding partners of Data Developments (UK) Ltd. If you have a complaint then you may either write (click here for the address) or email either Stephen Ibbs or Alan Redmond. You will receive an acknowledgment within 5 working days with an estimated timescale for investigating and resolving the complaint. Throughout this process we will keep you informed of the progression of the complaint by either post or email.

Returns policy
Defective products may be returned, free of charge, within 30 days of the date of invoice and a refund or replacement will be given. No opened, registered or non-defective software will be accepted. All returns must be accompanied with a RMA number. To obtain this number call (01902) 714030 or email Support.

When returning non-defective software it is your responsibility to cover the cost of shipping unless other arrangements have been made. Please use a carrier company that can track and insure packages as Data Developments (UK) Ltd is not responsible for goods lost, stolen or damaged during transit. When the returned product has been received we will credit your account within 30 days or send you a new copy of the software.

Technical support
With each Data Developments (UK) Ltd software product supplied we offer 90 days free technical support from the date of purchase. You can defer the start of your 90 days free support to a date of your choosing within the first 30 days of receiving the package.

Support is available via our Technical support line 01902 714030 (charged at normal telephone rates) and staffed from 09.00 – 16.00 (GMT). Outside these hours technical support is available via email or our online community forum. Support requests can also be sent by filling out a support ticket via the support page of our website. Once the free 90 days technical support period has expired it can be renewed on a yearly basis, prices start from £65 inc vat.

How to Order
To order a product online, click on the ‘Products’ button located on the menu bar. This will take you to a screen detailing all of the products available; if you wish to view additional information about a particular product simply click on the ‘More Information’ button. To purchase an item click on the ‘Buy Now’ button, if there is more than one variety available, for instance an upgrade, click on the ‘Choose Option’ button, select which option you wish to purchase from the drop down menu and then click on the ‘Buy Now’ button.

After clicking on the ‘Buy Now’ button you will be taken to the ‘Shopping Cart’. If you wish to purchase any additional items you can return to the ‘Products’ menu. If you have added the item incorrectly you can remove it by placing a tick in the ‘Remove’ checkbox and then clicking on ‘Update Cart’.

Once you are happy with your order you will be required to enter your ‘Username’ and ‘Password’. If you are not yet registered click on ‘Register Now to Checkout’ and enter your name, a valid email address and choose a Username (this could also be your email address) and Password, which you will need to log back into your account once the registration process is complete. Enter the Security code as it appears on screen and then click on the button ‘Complete Sign Up’. You will then receive an email to the address you have entered asking you to confirm your registration. Simply click on the link, or copy it into your browser, and then log into your account with the Username and Password you created using the ‘Login’ option in the top right-hand corner.

After entering your Username and Password, click on the ‘View’ option next to ‘My Basket’ in the top right hand corner and then click on ‘Checkout Now’. You will be required to review/enter your Checkout Information, this includes: your Email, Name, Address, Telephone # and Special Instructions (If you have any questions regarding the items or any particular delivery requests please enter this into the Special Instructions field). Click on ‘Continue Checkout’.

All online orders must be paid for via PayPal or Credit/Debit card (Sage Pay). If you wish to pay for an item via Invoice you will need to contact our Sales team on 01902 714030.

Select your payment type by clicking the relevant radio button and then click on ‘Continue Checkout’. This will take you to the selected payment page where you can fill in the required payment details to complete your order.

On completing the order you will receive an email confirmation.

To download your purchased software login into your account and then click on the ‘My Orders’ button, from the ‘Track your order’ screen, select the order you have just made and then click on the ‘Download’ button. Once you have downloaded and installed the software you can then register it by returning the to ‘Track your order’ screen and clicking on the ‘Generate Registration Number’ button. To register a program you will require the eight digit serial number which can be accessed from within the program by clicking on the ‘Admin’ menu, ‘Register and Unlock’.

If you require any further assistance please call our Sales team on 01902 714030

Secure transactions
Transactions made via the Data Developments (UK) Ltd website use a secure payment gateway which provides a secure link, throughout the transaction process, between the website and the bank.

Alternative payment methods
Credit card payments made on the Data Developments (UK) Ltd website are made securely. However if you do not wish to send your credit card details over the Internet then there are a number of alternatives:
1. Call our Sales line on 01902 714030 and place your order with a member of our Sales team. Orders made in this way can be paid for via Invoice or Credit/Debit card.
2. If you wish to pay by cheque then print your order and send it with your cheque payment to: Data Developments (UK) Ltd, Wolverhampton Science Park, Glaishier Drive, Wolverhampton, WV10 9TG, UK

Order acceptance
Receipt of a confirmatory email does not constitute the acceptance of an order nor is it confirmation of an offer to sell. Data Developments (UK) Ltd, without prior notice, reserves the right to limit the order quantity of any product to any customer and reserves the right not to do business with any individual, church, charity or business.

Cancelling an order
Once an order has been received and processed we are unable to cancel the order. To request cancellation on advanced orders please call (01902) 714030.

Thank you
The pressures of everyday life sometimes cause the little everyday courtesies to be forgotten. We would like to thank you for your custom and for giving us the opportunity to be of service.