Here at Data Developments we aim to design and produce software packages that will assist users in the day-to-day running of their church, charity or organisation.
We have therefore developed a variety of ways in which users can gain help and support with their packages.
Our expert and friendly technical support team are available by phone, email or post and are happy to help with queries you may have, whether it ranges from the highly technical or the simple ‘How to’.
Each program you purchase comes with:
- 90 days free technical support via telephone, email, letter and online forum. You can defer the start date of your free support by contacting us within the first 30 days of receiving the package by calling our sales team. We also offer annual support contracts after the initial free period has expired.
- A Startup Guide to take you through the initial setup and installation of the program.
- An online help facility, which provides all the information from the manual accessible whilst you are actually using the program. It includes the opportunity to view the entire ‘Help’ file, search for a particular query, or view details on the screen you are currently using.
- An in-depth manual, covering all of the key features, available as a PDF file to view and print as you wish.
Our online forum is the most recent addition to our technical support services. This facility has been designed to give treasurers, administrators and gift aid secretaries the opportunity to talk to one another – whether it is a technical query on the use of the software, fund accounting, gift aid or general church/charity issues.
We often hear from treasurers and gift-aid secretaries that find it a lonely responsibility with little support and guidance available. This web community is our way of helping you find help and support at any time of the day, both with issues relating directly to our programs and to fund accounting, gift aid and membership in general.
Support Request Form
If you require technical support on any of our programs please complete and submit the form below.