Protecting your personal details.
Last updated: 27 April 2020
When we first obtain Personal Data from you, or when you take a new service or product from us, we will give you the opportunity to tell us if you do or do not want to receive information from us about other services or products (as applicable). You will be able to inform us of your choice by ticking a box on an application form or contract. You can change your mind at any time by emailing [email protected]
1 What personal data we collect about you.
1.1 Name and Contact Information, includes name, title, invoice/billing address, email address and telephone numbers.
1.2 Payment Information includes your bank account and/or payment card details.
1.3 Purchase History, includes details about products and services you have purchased from us.
1.4 Profile Information, includes username and passwords.
1.5 Marketing preferences includes marketing and communication preferences.
1.6 Information about how you use our website and our services, includes information you give us when you browse our website such as your IP address
1.7 Some of the Personal Data we hold about you may fall within the ‘special category’ data, as defined by the Data Protection Act 2018, for example, information about your religious organisation
2 How we collect your personal data
We may collect data about you from the following sources:
From you, when you agree to take a service or product from us, in which case this may include your contact and payment information
From you when you contact us with an enquiry or in response to communication from us, this may tell us about how you use our services.
From documents that are available to the public, such as the electoral register.
From third parties to whom you have provided information with your consent to pass it on to other organisations or persons. We may receive information from the following third parties: Diocesan Offices and Central Organisations.
3 How we use your personal data
3.1 We use your Personal Data for the following purposes:
3.1.1 To identify you when you contact us (your contact details).
3.1.2 To manage your account (your contact details, purchase history and payment information).
3.1.3 To contact you about improved services and products we have provided in the past (your contact details).
3.1.4 For marketing analysis, customer profiling and research (your marketing preference, purchase history and information about how you use our website).
3.1.5 To prevent fraud or loss.
3.1.6 You opted in to being contacted by us at the time the personal information was originally collected by us and at the time of our subsequent communication with you.
3.1.7 To contact you about products and services offered by us and selected partners where you have consented to us doing so ( your marketing preferences).
3.2 We may check your details with fraud prevention agencies to detect fraud. If you provide false or inaccurate information and we suspect fraud, we will record this and may share it with other people and organisations. We, and other credit and insurance organisations, may also use technology to detect and prevent fraud.
3.3 If you need details of fraud prevention agencies from which we obtain and with which we record information about you, please write to our Data Protection Manager at Data Developments (UK) Ltd, Creative Industries Centre, Wolverhampton Science Park, Glaisher Drive, Wolverhampton, WV10 9TG.
3.5 Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
3.5.1 We have a contractual obligation.
3.5.2 Your consent. You can remove your consent at any time. You can do this by writing to Data Protection Manager, Data Developments (UK) Ltd, Creative Industries Centre, Wolverhampton Science Park, Glaisher Drive, Wolverhampton, WV10 9TG or send an email to [email protected].
4 How we store your personal information
4.1 Your information is securely stored servers within the United Kingdom
4.2 We keep your contact information and purchase information for as long as we need it to fulfil our contractual obligations to you. When you request that we remove the information, or we no longer require the information. We will then dispose your information by deleting the information from our records or depersonalise it so we cannot identify you.
4.3 We keep your payment information for no more than a day after processing. We will then dispose your information by deleting the information from our records.
4.4 We keep any data sent to us for 30 days. We will then dispose your information by deleting the information from our records.
4.5 We keep your information about how you use our website and services for 90 days. We will then dispose your information by deleting the information from our records.
5 Sharing your personal data
5.1 We employ companies and individuals to perform functions on our behalf and we may disclose your personal data to these parties for the purposes of fulfilling orders, delivering packages and sending emails.
5.2 These parties are bound by strict contractual provisions with us and only have access to the personal data needed to perform their functions and they may not use it for any other purposes other than those listed in 5.1.
5.4 From time to time these parties to whom we may pass your personal data may be outside the European Union. We will take the necessary steps to ensure that your personal data is secure and in accordance with the guidelines set out in the Data Protection Act 2018.
5.5 We may share your personal data if we are required to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
6 Access to your information and your legal rights
6.1 You have the right to access the Personal Data we hold about you. If you would like a copy of some or all of your information please email [email protected].
6.2 We aim to keep the Personal Data we hold about you accurate and up to date. Please inform us if your personal information has changed. If you tell us we are holding inaccurate personal information about you, we will correct the information promptly. Please email [email protected] or write to us at Data Protection Manager, Data Developments (UK) Ltd, Creative Industries Centre, Wolverhampton Science Park, Glaisher Drive, Wolverhampton, WV10 9TG.
6.3 You have the right to ask for your data in a common, machine-readable format.
6.4 You have a right to object to any processing we do on the basis of any automated decision making
6.5 You have the right to raise a complaint to the Information Commissioner’s Office (ICO).
7 How to complain
7.1 If you have any concerns about our use of your personal information, you can make a complaint to us at Data Protection Manager, Data Developments (UK) Ltd, Creative Industries Centre, Wolverhampton Science Park, Glaisher Drive, Wolverhampton, WV10 9TG or send an email to [email protected].
7.2 You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe HouseWater Lane
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
8 How we protect your personal data
8.1 We use Secure Sockets Layer (SSL) software, which encrypts information you input, when you provide your information to us electronically.
8.2 When confirming your order, we only reveal the last five digits of your credit/debit card numbers.
8.3 We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedure means that we may occasionally request proof of identity before we disclose personal information we hold to you.
9.1 Ensuring the services we provide are easy, useful and reliable sometimes involves using cookies, which places small amounts of information on your computer. To learn more about cookies see www.allaboutcookies.org, www.youronlinechoices,eu or www.google.com/policies/technologies/cookies/.
9.2 Cookies cannot be used to identify you personally and are used to improve services for you, for example through:
Letting you navigate between pages efficiently.
Enabling a service to recognise your computer so you don’t have to give the same information during one task.
Recognising that you have already given a username and password so you don’t need to re-enter it for every webpage requested.
Measuring how many people are using services, to ensure a fast easy to use service for everyone.
9.3 There is usually an option to set your browser to accept all or some cookies, to be notified when a cookie is issued or not to receive cookies at any time.
The cookies used on this website have been categorised based on the categories found in the ICC UK cookies guide, as follows:
Category 1: Strictly necessary cookies
These are essential in order to enable you to move around the website and use the features within the website, without these cookies services you have asked for such as shopping baskets or e-billing cannot be provided.
Category 2: Performance cookies
These collect information about how visitors use a website for instance which pages visitors go to most often and if they get error messages from these pages. These cookies don’t collect personally identifiable information about a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
We use the following cookies, other than those that are strictly necessary to this service. For more information about the cookies used on this website please email [email protected] or write to us at Data Protection Manager at Data Developments (UK) Ltd, Creative Industries Centre, Wolverhampton Science Park, Glaisher Drive, Wolverhampton, WV10 9TG.
This is a Google analytics cookie, which is primarily used to track visits to any site that uses Google analytics. This cookie stores the number of visits made from your devices, the time of your first visit, the previous visit and the current visit. This cookie does not contain any personal information other than the IP address of your device. This is a third party cookie.
If you communicate with us via the website and have opted-in to our email marketing, we may occasionally email you about our services and products, if you no longer wish for us to contact you by email please email [email protected].
12 How to contact us
13.1 The website may include third-party advertising and links to other websites. We do not provide any personally identifiable personal data to these advertisers or third-party websites.
13.3 We exclude all liability for loss that may incur when using these third-party websites.
14 Further Information