Protecting your personal details.
Last updated: 25 May 2018
When we first obtain Personal Data from you, or when you take a new service or product from us, we will give you the opportunity to tell us if you do or do not want to receive information from us about other services or products (as applicable). You will be able to inform us of your choice by ticking a box on an application form or contract. You can change your mind at any time by emailing firstname.lastname@example.org.
1 What personal data we collect about you.
1.1 Name and Contact Information, includes name, title, invoice/billing address, email address and telephone numbers.
1.2 Payment Information includes your bank account and/or payment card details.
1.3 Purchase History, includes details about products and services you have purchased from us.
1.4 Profile Information, includes username and passwords.
1.5 Marketing preferences includes marketing and communication preferences.
1.6 Information about how you use our website and our services, includes information you give us when you browse our website such as your IP address
1.7 Some of the Personal Data we hold about you may be ‘sensitive personal data’ within the meaning of the Data Protection Act 2018, for example, information about your religious organisation
2 How we collect your personal data.
We may collect data about you from the following sources:
2.1 From you, when you agree to take a service or product from us, in which case this may include your contact and payment information
2.2 From you when you contact us with an enquiry or in response to communication from us, this may tell us about how you use our services.
2.3 From documents that are available to the public, such as the electoral register.
2.4 From third parties to whom you have provided information with your consent to pass it on to other organisations or persons. We may receive information from the following third parties: Diocesan Offices and Central Organisations.
3 How we use your personal data
3.1 We will only use your Personal Data for the following purposes and shall not keep such personal data for any longer than is necessary to fulfil these purposes:
3.1.1 To help us to identify you when you contact us
3.1.3 To help us to administer and to contact you about improved administration of any accounts, services and products we have provided in the past and may provide in the future.
3.1.4 To allow us to carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information.
3.1.5 To help to prevent fraud or loss.
3.1.6 To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us where
18.104.22.168 These products are similar to those you have already purchased from us,
22.214.171.124 you were given the opportunity to opt out of being contacted by us at the time your Personal Information was originally collected by us and at the time of our subsequent communications with you, and
126.96.36.199 you have not opted out of us contacting you.
3.1.7 To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us and selected partners where you have expressly consented to us doing so.
3.1.8 We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.
3.3 We may allow other people and organisations to use Personal Data we hold about you in the following circumstances:
3.3.1 If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case Personal Data held by us, about our customers, will be one of the transferred assets.
3.3.2 If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
3.5 We may check your details with fraud prevention agencies to detect fraud. If you provide false or inaccurate information and we suspect fraud, we will record this and may share it with other people and organisations. We, and other credit and insurance organisations, may also use technology to detect and prevent fraud.
3.5.1 If you need details of fraud prevention agencies from which we obtain and with which we record information about you, please write to our Data Protection Manager at Data Developments (UK) Ltd, Creative Industries Centre, Wolverhampton Science Park, Glaisher Drive, Wolverhampton, WV10 9TG.
4 Access to your information and your legal rights
4.1 You have the right to access the Personal Data we hold about you. If you would like a copy of some or all of your information please email email@example.com.
4.2 We aim to keep the Personal Data we hold about you accurate and up to date. Please inform us if your personal information has changed. If you tell us we are holding inaccurate personal information about you, we will correct the information promptly. Please email firstname.lastname@example.org or write to us at Data Protection Manager, Data Developments (UK) Ltd, Creative Industries Centre, Wolverhampton Science Park, Glaisher Drive, Wolverhampton, WV10 9TG.
4.3 You have the right to ask for your data in a common, machine-readable format.
4.4 You have a right to object to any processing we do on the basis of any automated decision making
4.5 You have the right to raise a complaint to the Information Commissioner’s Office (ICO).
5 How we protect your personal data
5.1 We use Secure Sockets Layer (SSL) software, which encrypts information you input, when you provide your information to us electronically.
5.2 When confirming your order we only reveal the last five digits of your credit/debit card numbers.
5.3 We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedure means that we may occasionally request proof of identity before we disclose personal information we hold to you.
6.1 Ensuring the services we provide are easy, useful and reliable sometimes involves using cookies, which places small amounts of information on your computer. To learn more about cookies see www.allaboutcookies.org, www.youronlinechoices.eu or www.google.com/policies/technologies/cookies/.
6.2 Cookies cannot be used to identify you personally and are used to improve services for you, for example through:
• Letting you navigate between pages efficiently.
• Enabling a service to recognise your computer so you don’t have to give the same information during one task.
• Recognising that you have already given a username and password so you don’t need to re-enter it for every webpage requested.
• Measuring how many people are using services, to ensure a fast easy to use service for everyone.
6.3 There is usually an option to set your browser to accept all or some cookies, to be notified when a cookie is issued or not to receive cookies at any time.
The cookies used on this website have been categorised based on the categories found in the ICC UK cookies guide, as follows:
Category 1: Strictly necessary cookies
These are essential in order to enable you to move around the website and use the features within the website, without these cookies services you have asked for such as shopping baskets or e-billing cannot be provided.
Category 2: Performance cookies
These collect information about how visitors use a website for instance which pages visitors go to most often and if the get error messages from these pages. These cookies don’t collect personally identifiable information about a visitor. All information theses cookie collect is aggregated and therefore anonymous. It is only used to improve how a website works.
We use the following cookies, other than those that are strictly necessary to this service. For more information about the cookies used on this website please email email@example.com or write to us at Data Protection Manager at Data Developments (UK) Ltd, Creative Industries Centre, Wolverhampton Science Park, Glaisher Drive, Wolverhampton, WV10 9TG.
_utma- This is a Google analytics cookie, which is primarily used to track visits to any site that uses Google analytics. This cookie stores the number of visits made from your devices, the time of your first visit, the previous visit and the current visit. This cookie does not contain any personal information other than the IP address of your device. This is a third party cookie.
If you communicate with us via the website and have opted-in to our email marketing, we may occasionally email you about our services and products, if you no longer wish for us to contact you by email please email firstname.lastname@example.org.
9 How to contact us
10.1 The website may include third-party advertising and links to other websites. We do not provide any personally identifiable personal data to these advertisers or third-party websites.
10.3 We exclude all liability for loss that may incur when using these third party websites.
11 Further Information